12 Replies Latest reply: Jan 9, 2014 5:28 PM by ALAN.LEGHART RSS

VSC 4.2.1 - Failed to retrieve backup job list

LTMV-2012
Currently Being Moderated

Hello!

We have following configuration:

vCenter Server 5.5

Virtual Storage Console 4.2.1

 

We have configured all required backup jobs and there are working.

But since today we aren’t able to view/edit the backup job list in VSC.

error_2.png

 

 

We get the following error:

Failed to retrieve backup job list. Reason: FLOW-11019: Failure in ListJobAction: java.lang.ClassCastException

error_1.png

 

 

The restore view is working correctly:

error_3.png

 

Have anyone an idea?

   

Thanks

Dave

  • Re: VSC 4.2.1 - Failed to retrieve backup job list
    LTMV-2012
    Currently Being Moderated


    Here is the server.log

    2013-10-11 10:51:58,176 [jobList:8865aa80e2b38c27d548faaf888c26e6:] INFO  - Starting to make a list of existing Jobs

    2013-10-11 10:51:58,236 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,240 [::] DEBUG - Info:Setting a NULL job List

    2013-10-11 10:51:58,271 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,271 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,303 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,304 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,336 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,336 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,367 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,367 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,400 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,401 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,432 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,432 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Virtual Machine

    2013-10-11 10:51:58,436 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,437 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,468 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,468 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,502 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,502 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,533 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,533 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,566 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,567 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,602 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,602 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,635 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,635 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,667 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,667 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,700 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:58,700 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

    2013-10-11 10:51:58,731 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

    2013-10-11 10:51:59,317 [::] DEBUG - Info:Setting a NULL job List

    2013-10-11 10:51:59,443 [jobList:8865aa80e2b38c27d548faaf888c26e6:] ERROR - FLOW-11019: Failure in ListJobAction: java.lang.ClassCastException

    java.lang.ClassCastException

    2013-10-11 10:51:59,445 [jobList:8865aa80e2b38c27d548faaf888c26e6:] ERROR - FLOW-11008: Operation failed: java.lang.ClassCastException

    java.lang.ClassCastException

    2013-10-11 10:51:59,499 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - ASUP: The Failure FLOW_OPERATION_TASK_FAILURE is not listed in the EMS/ASUP scenario. The class that created this erros is com.netapp.common.flow.TaskInstanceTemplate

    2013-10-11 10:51:59,499 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - ASUP: The Failure FLOW_OPERATION_FAILED is not listed in the EMS/ASUP scenario. The class that created this erros is com.netapp.common.flow.Operation

    2013-10-11 10:52:00,911 [::] DEBUG - Info:Setting a NULL job List

  • Re: VSC 4.2.1 - Failed to retrieve backup job list
    SYNERGYROF
    Currently Being Moderated

    I have the same problem with vCenter Server 5.5 and VSC 4.2.1 in the datacenter view, but i can see all my backup-jobs in the plugin view.

    datacenter_view.JPG

    plugin_view.JPG

    • Re: VSC 4.2.1 - Failed to retrieve backup job list
      LTMV-2012
      Currently Being Moderated

      Thanks Robin

       

      That’s exactly my problem!

       

      With the workaround “plugin view” everything is showed correctly.

      plugin_view.png 

       

       

       

       

      Seems to be a bug in the datacenter view.

      datacenter_view.png

       

      • Re: VSC 4.2.1 - Failed to retrieve backup job list
        storageland
        Currently Being Moderated

        Hi there,

         

        same problem here. Problem occurs only in datacenter view.

         

        Not critical, but still annoying. We would appreciate a solution for this...

         

        Frank

        • Re: VSC 4.2.1 - Failed to retrieve backup job list
          badami
          Currently Being Moderated

          Hello,

          Please check in the backups.xml file if the UUIDs for all the virtual machines to be backed up are listed correctly. Changing the structure of the data store (moving VMs etc ) may change the UUID of the vms.

          In the backups.xml file ( responsible for the backup job ) each VM is pointed out as a name and UUID

          Also see KB https://kb.netapp.com/support/index?page=content&id=2016512 and KB https://kb.netapp.com/support/index?page=content&id=1014396

          Let us know the results

          • Re: VSC 4.2.1 - Failed to retrieve backup job list
            storageland
            Currently Being Moderated

            Hello,

             

            all mappings in backups.xml are correct.

             

            Here are two event log entries which are generated each time this error occurs.

            7719478 [update-job6 35afec0fa7c19768326892f73bcae343] ERROR com.netapp.common.flow.Operation - FLOW-11008: Operation failed: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable

            java.lang.ClassCastException: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable at java.util.TreeMap.compare(Unknown Source) at java.util.TreeMap.put(Unknown Source) at java.util.TreeSet.add(Unknown Source) at com.netapp.smvi.task.schedule.ListJobAction.filterBackupJobs(ListJobAction.java:113) at com.netapp.smvi.task.schedule.ListJobAction.execute(ListJobAction.java:77) at com.netapp.common.flow.TaskInstanceTemplate.execute(TaskInstanceTemplate.java:325) at com.netapp.common.flow.Operation.executeCurrentStack(Operation.java:133) at com.netapp.common.flow.Operation.execute(Operation.java:59) at com.netapp.common.flow.Threadpool$OperationThread.run(Threadpool.java:263)

             

             

             

             

            7719478 [update-job6 35afec0fa7c19768326892f73bcae343] ERROR com.netapp.common.flow.TaskInstanceTemplate - FLOW-11019: Failure in ListJobAction: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable

            java.lang.ClassCastException: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable at java.util.TreeMap.compare(Unknown Source) at java.util.TreeMap.put(Unknown Source) at java.util.TreeSet.add(Unknown Source) at com.netapp.smvi.task.schedule.ListJobAction.filterBackupJobs(ListJobAction.java:113) at com.netapp.smvi.task.schedule.ListJobAction.execute(ListJobAction.java:77) at com.netapp.common.flow.TaskInstanceTemplate.execute(TaskInstanceTemplate.java:325) at com.netapp.common.flow.Operation.executeCurrentStack(Operation.java:133) at com.netapp.common.flow.Operation.execute(Operation.java:59) at com.netapp.common.flow.Threadpool$OperationThread.run(Threadpool.java:263)

             

             

            Frank

             

        • Re: VSC 4.2.1 - Failed to retrieve backup job list
          ALAN.LEGHART
          Currently Being Moderated

          I hate "me too" posts.  But, me too.

           

          vSphere Client

          Home > Solutions and Applications > NetApp   - works fine

          From the DataCenter view, get the same error.

           

          vSphere Web Client (5.5)

          ?

           

          And, are we ever going to get rid of the unsupported browser nags?  We understand it's Windows only.  But IE8 or 9?  We're on 10 & 11 (installed).  We use FF & Chrome.

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