12 Replies Latest reply: Jun 13, 2013 2:25 AM by pascalc@axcenit.com RSS

snapcreator 3.6P1  could not login: Unable to decrypt password

chao
Currently Being Moderated

Hi Gurus

 

I met a strange issue.  I already installed jre 1.7u21 x64 and snapcreator 3.6P1

 

C:\Documents and Settings\Administrator>java -version

java version "1.7.0_21"

Java(TM) SE Runtime Environment (build 1.7.0_21-b11)

Java HotSpot(TM) 64-Bit Server VM (build 23.21-b01, mixed mode)

 

when I try to login, it report:

[gui-00001]Unable to decrypt password!

 

 

搜狗截图_2013-04-25_14-00-49.png

==ERROR==

java.lang.Exception

 

 

==TIME==

2013-04-25 13:52:25,858

 

 

==MESSAGE==

[gui-00001]Unable to decrypt password!

 

 

==DETAILS==

No details are availble.

 

 

==CORRECTIVE ACTION==

No suggested corrective action is available.

 

 

==LOCATION==

Location is not specified.

 

 

==BROWSER INFO==

App Name: Microsoft Internet Explorer

App Version: 4.0 (compatible; MSIE 6.0; Windows NT 5.2; WOW64; SV1)

App Codename: Mozilla

User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; WOW64; SV1)

Platform: Win32

Cookie Enabled: true

 

in snapcreator.log

 

2013-04-25 13:52:25,827 (0   ) [502107878@qtp-2023799929-3] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - Unable to decrypt passwordCannot run program "C:/Program": CreateProcess error=2, ?????????

2013-04-25 13:52:25,827 (0   ) [502107878@qtp-2023799929-3] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - SNAPCREATOR_EXEC: C:/Program Files/NetApp/NetApp_Snap_Creator_Framework/scServer3.6p1/snapcreator.exe

2013-04-25 13:52:25,827 (0   ) [502107878@qtp-2023799929-3] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - PASSWORD: 53616c7465645f5fef37a7c3e57b272c8b44af42731847dea5934c152aa47427

2013-04-25 13:58:05,280 (339453) [1593706424@qtp-2023799929-4] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - Unable to decrypt passwordCannot run program "C:/Program": CreateProcess error=2, ?????????

2013-04-25 13:58:05,280 (339453) [1593706424@qtp-2023799929-4] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - SNAPCREATOR_EXEC: C:/Program Files/NetApp/NetApp_Snap_Creator_Framework/scServer3.6p1/snapcreator.exe

2013-04-25 13:58:05,280 (339453) [1593706424@qtp-2023799929-4] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - PASSWORD: 53616c7465645f5fef37a7c3e57b272c8b44af42731847dea5934c152aa47427

2013-04-25 13:59:03,217 (397390) [1770842918@qtp-2023799929-6] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - Unable to decrypt passwordCannot run program "C:/Program": CreateProcess error=2, ?????????

2013-04-25 13:59:03,217 (397390) [1770842918@qtp-2023799929-6] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - SNAPCREATOR_EXEC: C:/Program Files/NetApp/NetApp_Snap_Creator_Framework/scServer3.6p1/snapcreator.exe

2013-04-25 13:59:03,217 (397390) [1770842918@qtp-2023799929-6] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - PASSWORD: 53616c7465645f5fef37a7c3e57b272c8b44af42731847dea5934c152aa47427

2013-04-25 13:59:14,015 (408188) [1770842918@qtp-2023799929-6] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - Unable to decrypt passwordCannot run program "C:/Program": CreateProcess error=2, ?????????

2013-04-25 13:59:14,015 (408188) [1770842918@qtp-2023799929-6] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - SNAPCREATOR_EXEC: C:/Program Files/NetApp/NetApp_Snap_Creator_Framework/scServer3.6p1/snapcreator.exe

2013-04-25 13:59:14,015 (408188) [1770842918@qtp-2023799929-6] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - PASSWORD: 53616c7465645f5fef37a7c3e57b272c8b44af42731847dea5934c152aa47427

2013-04-25 14:00:04,875 (459048) [1691409756@qtp-2023799929-7] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - Unable to decrypt passwordCannot run program "C:/Program": CreateProcess error=2, ?????????

2013-04-25 14:00:04,875 (459048) [1691409756@qtp-2023799929-7] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - SNAPCREATOR_EXEC: C:/Program Files/NetApp/NetApp_Snap_Creator_Framework/scServer3.6p1/snapcreator.exe

2013-04-25 14:00:04,875 (459048) [1691409756@qtp-2023799929-7] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - PASSWORD: 53616c7465645f5fef37a7c3e57b272c8b44af42731847dea5934c152aa47427

 

I installed several times SC but never meet this kind of issue.  what's wrong about it?

 

Thanks and Best Regards!

TC

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