5 Replies Latest reply: Jan 30, 2009 5:55 PM by lung RSS

EOL for S Family! Booo!

nbarsotti
Currently Being Moderated

http://now.netapp.com/NOW/products/eoa/

This really pisses me off.  The article does say that they will offer support until 4-6-2012, but what does that mean?  Will they be offering updates to OnTap until 2012?  My supports expires on 06-2010, Can by a new 3 year support to last me until 2012?

Way to go NetApp one less customer that definately won't be upgrading to a FAS!  Sun Unified Storage here I come.

  • Re: EOL for S Family! Booo!
    Currently Being Moderated

    Nicholas,

    Just saw your post and can appreciate your frustration...especially if
    the product has been serving your needs well.  I've contacted some folks
    here at NetApp to see if we can get answers to some of your questions.
    In the meantime, please leverage your sales rep -- they should be able
    to at least give you information & provide an accurate expectation of
    support and possible alternatives.  We'll do what we can to help ease
    the pain.....

    Sincerely,
    John from the NetApp community team

  • Re: EOL for S Family! Booo!
    lung
    Currently Being Moderated

     

    Hi Nicholas,

     

    re:"supports expires on 06-2010": Yes, you can purchase up to three years of warranty and support extension for your S550. Also in February 2009, NetApp is changing the upgrade/trade-in program to include S550 systems. Please contact NetApp sales or support for more details.

     

    We want to ensure you have the best customer experience possible...pls keep your comments coming.

     

    Hope this helps.

     

     

    frank lung

    product manager entry systems



     



    • Re: EOL for S Family! Booo!
      woodlandpark
      Currently Being Moderated

      Frank,

       

      Will the S500 also be included in this trade-up program? Or is it just the S550? As you can see on the other thread, even with a trade-up program NetApp is really doing an injustice here. Please help.

      • Re: EOL for S Family! Booo!
        lung
        Currently Being Moderated
        Hi Robert,
        The S500 is not included the new trade-in/upgrade program. However, do speak with your account rep to see if something specify to you/your account can be done. I'm confident we can find a mutually agreeable solution.
        frank lung
        product manager entry systems

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