7 Replies Latest reply: Feb 28, 2013 12:59 AM by nants RSS

SnapCreator Agent Service does not start

nants
Currently Being Moderated

Hi All,

 

on a few windows 2003 server the snapcreator service does not start.

 

BUT when starting the serice snapcreator.exe --start-agent works fine. I tried to google some info but seems Iam the only one with this problem. This is about the 4th server.

 

Is tehre a way to enable more logging to find out what is going on when the service tried to start ?

 

Best Regards

 

Stefan

 

ANSWER: .net 3.5 need to be installed on windows 2003

  • Re: SnapCreator Agent Service does not start
    Siva Ramanathan
    Currently Being Moderated

    Stefan,

    The snapcreator exe and the Java exe should be of the same architecture either 32 bit or 64 bit.

    If you have a mismatch the snapcreator service won't start.

     

    You can verify the java version by running java -version -- if it is 64 bit you will have an output like below.

    java version "1.6.0_18" Java(TM) SE Runtime Environment (build 1.6.0_18-b07) Java HotSpot(TM) 64-Bit Server VM (build 16.0-b13, mixed mode)

     

    On a 32 bit, there will be no reference for the 64 bit Java version.

     

    If your JVM and snapcreator exe are 32 bit and if you still have issues starting the service, please let me know.

  • Re: SnapCreator Agent Service does not start
    nants
    Currently Being Moderated

    Hi All,

     

    ok the SCAgentService.exe which is started by the Service Manager is a small "wrapper" to start the snapcreator.exe written in .net. It is ecentially the interfave between the Windows Servive Manager and the snapcreator.exe.

     

    After installing .net 3.5 the service started with no problems.

More Like This

  • Retrieving data ...