Based on feedback from our customers, NetApp has changed the System Risk impact level definitions on February 1, 2013. The key change reduced the total number of High impact risks, which increases the subsequent impact levels (Medium and Low). Our customers will see their install base risk numbers change based on the new definitions listed below (see Impact Level Legend).
Additionally, the following two UI (user interface) changes have been made to My AutoSupport portal to compliment this effort.
1. Update to icon hover-over text (red circle, orange square, yellow triangle) with new impact level definitions.
2. A legend was added to the user interface; explaining the new impact level definitions.
Why is this Changing?
Feedback from our customers tell us that prioritization of System Risks is difficult due to the high number of High impact risks. Additionally, high level risks need to focus on only those issues that are critical in nature or require immediate attention (potential data loss, data corruption, etc).
1. Reduced # of High impact risks.
2. “True” High impact definition…ie. potential of data loss and / or data corruption.
3. High Impact risks easier to prioritize, with lower numbers.