9 Replies Latest reply: Jan 23, 2013 5:10 AM by ogra RSS

No Disk Shelf Expandability for FAS2020? Not Happy.

behbhelpdesk
Currently Being Moderated

2 years ago we proudly purchased a FAS2020. It was a big purchase ~$34k (with licenses) for a small business. We took the time to get trained and have been very happy with it's function.

It has 12 600 GB SAS drives. We are using it for CIFS data and for NFS and iSCSI for 3 VM hosts. We are about to configure off-site SnapMirror for DR.

 

Now, we need more space to support more CIFS data and want to free up some of the SAS drives by getting 14TB of SATA drives, which I was told I could do when I purchased our FAS2020.

 

However, we have just been informed that NetApp is no longer selling disk shelfs that can be connected to the FAS2020.

 

Our options are to purchase a refurbished model with a 1-year 3rd party warranty and put our business-critical data on a device that isn't supported by NetApp (and that won't migrate to a new FAS2220).

 

Or, purchase a whole new system, a FAS2220 AND get a disk shelf for it.

 

So, 2 years later we are being asked to re-purchase all the licenses we just paid for two years ago and re-purchase 12 SAS drives just so we could get more storage on our existing device (which is fine for our needs).

 

Plus the trade-up value of our device is quite low.

 

I'm pissed. Not cool.

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