We took delivery of our new FAS2220's on the 28th of last month, and we're still waiting for our login to the support site to be upgraded to 'customer' status so we can actually download System Manager and do anything with our new kit. How long does it usually take to get access?
Also, what's the reasoning behind not allowing access to any software without a customer account? Surely the software is of no use to anyone who isn't already a customer, or perhaps thinking about becoming a customer.
As it is, we are a customer, and we've not been able to do anything except set an IP on the kit we just bought.
From experience, I see it ranging from 48 hours to 14 days...
There are not just customers and potential customers out there...
Competitors, Curious people (hackers), copy cats etc... That's why it needs to be restricted.
Connect your computer to the serial port of the controller and use e.g. putty to get the system up and running. You can get 100% accomplished through the CLI, you do not need System Manager to do that.
helpful command on putty:
> man "command" to get man page help
Hope this helps.
My apologies for the delay in getting the access upgraded for your Support account. The process for upgrading an access should not take more than 24 business hours if the company you have requested to be associated is existing in our database.
if you are a new customer, then we work with other internal teams to ensure your product is registered correctly prior to upgrading the access. This will take beyond the 24 business hours as we need to get a confirmation from the internal team. In certain scenario's as in your case, if the team working is unable to get certain information, the process get delayed but rest assured we try to follow up with the team to have this process at the earliest.
Currently, i see that one of my team member upgraded the access today but still you were not able to access the Support site to download the software. We opened tickets with the IT folks and foudn that there has been an issue because of which the access was not upgraded. I am following to fix this now and shall keep you posted soon.
once again my apologies for the inconvenice caused due to the delay.
Manager, NetApp Support Site Admins