I'm working on an environment with 4 filers. Filer 1&2 work great in Smart Solve and My Premium ASUP. But, Filers 3&4 only show up in Smart Solve only. When I search for them in My Premium ASUP it says not found. I need them to be viewable in My ASUP so I can pull nice reports and graphs since Smart Solve does not offer any. Options Autosupport is setup the exact same for all 4 filers. Same OS versions, mail server, etc... No difference at all.
Anyone ever run into this problem? If so, what would be the fix? I've also tried viewing these filers in Smart Solve and then trying to go directly to My Premium ASUP from there in Smart Solve clicking tools, view in my ASUP. When I do, a new page opens and I get:
A 500 error has occurred: System Error.
Tried both from I.E and Firefox. Still same error.