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905 Views 6 Replies Last post: Oct 6, 2009 1:53 PM by netappnasadmin RSS
bobthetree Enthusiast
bobthetree
3 posts since
Sep 30, 2009
Currently Being Moderated

Sep 30, 2009 12:27 PM

Newbie: Getting a NetAppFAS980 to boot

Howdy,

 

    My name is Ross and I am a graduate student worker at Texas A&M for the CS group here.  We recently received a big donation of 4-5 racks of NetApp FAS900 series controllers and drive bays/drives.  Right now I am simply trying to get the first rack (A FAS980 with 12 drive bay racks) to boot to a working prompt so I can further investigate what needs to be done.  The approach so far is incremental...  I have the main device (FAS980) and one drive controller plugged into the main device via fiber.  We have a monitor/keyboard/modem device which is new to me but I think everything is set up that needs to be.  Correct me if I am wrong, but the OS sits on the CF cards that are inserted into the main device.  We have an OS loaded on there and are trying to get it to boot, but when it has the following sequence leading to an apparent crash with no prompt ever appearing.

 

Disk label processing fail

Error dumping core

Halting

 

Is there a guide somewhere on how to get started with the FAS980 system?  Any help pointing me in the right direction would be great.  I know the general forum etiquette about searching for solutions and believe me I have tried... Seems netapp has their documents locked down pretty good.

 

Thanks,

 

   Ross

danielpr NetApp Employee Guru
danielpr
606 posts since
Mar 5, 2008
Currently Being Moderated
Oct 1, 2009 1:58 AM in response to: bobthetree
Re: Newbie: Getting a NetAppFAS980 to boot

Hi Ross,

 

Have you tired to to Erase (reseting) Storage System configuration any time ?

You can do this if you dont need the data back and only if you have the license of this system in backup.

 

Thanks

Daniel

 

Message was edited by: Daniel Prakash

bobthetree Enthusiast
bobthetree
3 posts since
Sep 30, 2009
Currently Being Moderated
Oct 1, 2009 10:06 AM in response to: Daniel Prakash
Re: Newbie: Getting a NetAppFAS980 to boot

Sounds like erasing the storage system configuration would involve being able to get to the command prompt which I have been unable to do....  If we can get do that it would be fine as we have no use for any data on the disks as they are new to us and chances are the people who donated it erased whatever was on them anyway. Here are some videos which better show what my situation is.  My understanding is that we did not get a license with these machines.

 

 

00004.wmv
no disks attached, infinite reboot loop, console view
CTRL-C yeilds nothing useful (no prompt, just hangs at the ... the reboots)

00005.wmv
disks attached, halts, LCD view, original card

00006.wmv
disks attached, halts, LCD view, original card

00007.wmv
disks attached, halts, console view, modified card (OnTap from NOW site)

00008.wmv
disks attached, halts, LCD view, modified card (OnTap from NOW site)


CTRL-C never gets to the "special boot menu" on any card, with or without disks attached
pascalduk Master
pascalduk
128 posts since
Mar 10, 2008
Currently Being Moderated
Oct 2, 2009 2:02 AM in response to: bobthetree
Re: Newbie: Getting a NetAppFAS980 to boot

bobthetree wrote:

 

CTRL-C never gets to the "special boot menu" on any card, with or without disks attached

 

Really weird that you don't get a confirmation that it will boot into maintenance mode:

 

 

Starting Press CTRL-C for special boot menu
......................
Special boot options menu will be available.

 

 

Just chekcing. Are you sure you pressed control-C ?

bobthetree Enthusiast
bobthetree
3 posts since
Sep 30, 2009
Currently Being Moderated
Oct 5, 2009 9:20 AM in response to: bobthetree
Re: Newbie: Getting a NetAppFAS980 to boot

I am definitely pressing CTRL-C.  Any clue what can be done to rectify the problem with processing the disk labels?

bobthetree43 Novice
bobthetree43
1 posts since
Oct 6, 2009
Currently Being Moderated
Oct 6, 2009 12:30 PM in response to: bobthetree
Re: Newbie: Getting a NetAppFAS980 to boot

Bump.... maybe I have the wrong firmware?  Anyone sure of a place I can download working firmware for this system from?

 

_ross

netappnasadmin Master
netappnasadmin
90 posts since
Nov 21, 2008
Currently Being Moderated
Oct 6, 2009 1:53 PM in response to: bobthetree43
Re: Newbie: Getting a NetAppFAS980 to boot

Go to

https://now.netapp.com/eservice/SupportHome.jsp

 

in software column to right u can get wht you need.

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